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Return & Exchange

30 Days Return/Exchange Guarantee

Online purchases made through Modecute are valid for return or exchange within 30 days from the date you received your package.

If your items are damaged, missing, faulty, you have received the wrong item or you are not entirely satisfied with your purchase, then please contact us within 30 days of receiving your package.

All items must be returned in new condition, unused, unwashed, unworn, undamaged and with tags attached in their original packaging. You are welcome to make an exchange as long as it is in stock or alternatively get a refund. Items

returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.

Return/Exchange Process

Step 1. Please contact our customer service by email and outline return/exchange request.

Step 2. Our customer service will communicate with you about your return/exchange request and approved your application, then you will receive Return/Exchange Request Form with return address by email.

Step 3. Pack and send back the items you want to return to our warehouse and email us the return proof, such as tracking number, copy of shipping receipt, or a picture of the return package.
 
Step 4. Once we have received the returned package, you will receive the refund within 7 business days, if you ask for an exchanged order, please allow 3 to 5 business days for arranging shipment.

Note: Modecute is not responsible for missing, damaged, or packages lost in transit. We will offer full refund of the items you returned, however, the customer is responsible for all shipping fees for a return or exchange.

Shipping fees to return the items are at the customer's own expense and are non-refundable.